If you provide digital services in the EU across e-commerce, banking, transport booking, telecommunications, or audiovisual media, yes. Small exceptions exist for micro-enterprises, but most organisations are covered.

Automated tools catch about 30-40% of accessibility issues. The rest require human evaluation; things like logical reading order, meaningful link text, form labels that actually make sense, and keyboard navigation patterns.

We identify and prioritise issues and give clear “how-to-fix” guidance. Your team implements the changes. The remediation can be added as a separate service.

EN 301 549 is the European standard that incorporates WCAG 2.1 Level AA plus additional requirements for things like two-way voice communication and hardware. For most web and app work, meeting WCAG 2.1 AA gets you most of the way there.

It depends on your starting point. After your initial audit, we typically see organisations make significant compliance gains within 8-16 weeks with dedicated effort. Quick wins can be implemented within days; deeper structural issues take longer.

Each EU member state enforces the EAA through its national legislation. Penalties vary by country but can include fines, suspension of service provision, and legal action from individuals or advocacy groups. More importantly, inaccessible services face reputational damage and exclusion of paying customers.

You can prioritise fixes, but your accessibility statement needs to be honest about current gaps and your roadmap. Focus first on critical user journeys, high-traffic pages, and barriers that completely block access. Document your plan and show progress.

Accessibility is ongoing. Every new feature, content update, or redesign needs to maintain standards. Continuous monitoring and periodic audits help catch issues early.