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It is always recommended to carry out a user test in order to receive feedback from final users of the services created. When a user test is not carried out by a user with a disability it is referred to as "heuristic", a heuristic usability evaluation must be carried out by an expert who knows the touch points necessary to carry out a correct analysis.

Carrying out a User Test means recreating model situations in order to assess the level of usability of a website. It therefore consists of an analysis of the level of accessibility, carried out by users with disabilities who reproduce tasks on the ICT tool being evaluated, supervised by an accessibility expert. At the end of the assessment, qualitative feedback of the user experience is given in the form of a report.

The "User test" Consulting Service follows the AgID guidelines, therefore: The organisation of the testing project is the responsibility of the RFU ~ Human Factors Manager ~ User test 3 People: defined by AgiD " Below Threshold". User test 5 People: defined by AgiD " Above Threshold".

How the user test is composed:

• The RFU must know the Disabilities from a Humanistic point of view, he/she must not be a technician (neither the RFU nor the user tests).
• A Human Factors Officer (RFU) is mandated to carry out a prior analysis of the application under evaluation and structure the activities to be administered subsequently to the pool of employees with disabilities.
• The Human Factors Officer (RFU) identifies persons with different disabilities to whom the test, consisting of the various activities to be carried out independently, is to be administered. The types of disabilities that can be called upon for assessment include motor, visual and cognitive disabilities.
• Following the completion of the activities by staff members The RFU administers the questionnaire on the twelve factors relevant to the accessibility/usability of the website produced by AGID.
• The RFU carries out a semi-structured interview with the collaborators aimed at exploring the user experience.